Shop Info

PAYMENT 

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments.

 

SHIPPING 

All efforts will be made to ship your item(s) in a timely manner. Shipping is calculated by the weight and size of an item, and will be added to the total at checkout.

We use U.S. Postal Service for all shipment. Please expect 5-10 day shipping and handling time for U.S. customers.

International shipment usually takes 1-2 weeks and sometimes up to 4-6 weeks depending on the destination country. We use USPS Air Mail for  international shipment.  If you require your item(s) sooner, please contact us (wakako@baum-kuchen.net) and we will do the best we can to assure you receive your item as quickly as possible.

CONDITION

Please read all the item descriptions carefully and note the comments on condition. All items are sold as is and we will do our best to describe and photograph everything accurately.

 

REFUND

If you are not completely happy with your purchase, you may return it to us (unused) within 7 days of receiving it. We will refund the complete purchase price minus the cost of shipping. Please return the item(s) with the original invoice.

 

DAMAGED CLAIMS ON SHIPPED ITEM

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If for some reason there is damage or defect to your item, please notify us immediately.(info@baum-kuchen.net).

All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). We will refund the complete purchase price.

 

Sales Tax

We collect California sales tax on all orders shipped to addresses in California. Residents in other states and countries are responsible for complying with local state tax laws.